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Richard Körber 2023-11-24 11:02:49 +01:00
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# FAQ and Troubleshooting
## I have lost my account key pair. What can I do?
There is no automatic way to recover the key pair or restore access to your account.
If you just create a new account with a new key pair, subsequent domain authorization attempts are likely to fail because there is already such an authorization associated with your old account.
All you can do is to contact the CA support hotline and ask for support.
You can still revoke certificates without account key pair though, see [here](usage/revocation.md#without-account-key).
## My `Challenge` is in status `PENDING`. What does it mean?
**Symptom:** After the challenge was triggered, it changes to status `PENDING`.