From e26f8fc572e79a190bf8941c9cde625f4aa9d390 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Richard=20K=C3=B6rber?= Date: Fri, 24 Nov 2023 11:02:49 +0100 Subject: [PATCH] Add question to FAQ --- src/doc/docs/faq.md | 10 ++++++++++ 1 file changed, 10 insertions(+) diff --git a/src/doc/docs/faq.md b/src/doc/docs/faq.md index 2ddf80b7..259636f2 100644 --- a/src/doc/docs/faq.md +++ b/src/doc/docs/faq.md @@ -1,5 +1,15 @@ # FAQ and Troubleshooting +## I have lost my account key pair. What can I do? + +There is no automatic way to recover the key pair or restore access to your account. + +If you just create a new account with a new key pair, subsequent domain authorization attempts are likely to fail because there is already such an authorization associated with your old account. + +All you can do is to contact the CA support hotline and ask for support. + +You can still revoke certificates without account key pair though, see [here](usage/revocation.md#without-account-key). + ## My `Challenge` is in status `PENDING`. What does it mean? **Symptom:** After the challenge was triggered, it changes to status `PENDING`.