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Add question to FAQ
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# FAQ and Troubleshooting
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## I have lost my account key pair. What can I do?
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There is no automatic way to recover the key pair or restore access to your account.
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If you just create a new account with a new key pair, subsequent domain authorization attempts are likely to fail because there is already such an authorization associated with your old account.
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All you can do is to contact the CA support hotline and ask for support.
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You can still revoke certificates without account key pair though, see [here](usage/revocation.md#without-account-key).
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## My `Challenge` is in status `PENDING`. What does it mean?
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**Symptom:** After the challenge was triggered, it changes to status `PENDING`.
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