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66 lines
2.3 KiB
66 lines
2.3 KiB
# -*- coding: utf-8 -*-
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#
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from urllib.parse import urljoin
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from django.conf import settings
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from django.utils.translation import ugettext as _
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from common.utils import get_logger
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from common.tasks import send_mail_async
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from . import const
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logger = get_logger(__file__)
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EMAIL_TEMPLATE = '''
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<div>
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<p>
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{title}
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<a href={ticket_detail_url}>
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<strong>{ticket_detail_url_description}</strong>
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</a>
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</p>
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<div>
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{body}
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</div>
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</div>
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'''
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def send_ticket_applied_mail_to_assignees(ticket):
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if not ticket.assignees:
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logger.debug("Not found assignees, ticket: {}({}), assignees: {}".format(
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ticket, str(ticket.id), ticket.assignees)
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)
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return
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ticket_detail_url = urljoin(settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)))
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subject = _('New Ticket - {} ({})').format(ticket.title, ticket.get_type_display())
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message = EMAIL_TEMPLATE.format(
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title=_('Your has a new ticket, applicant - {}').format(str(ticket.applicant_display)),
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ticket_detail_url=ticket_detail_url,
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ticket_detail_url_description=_('click here to review'),
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body=ticket.body.replace('\n', '<br/>'),
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)
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if settings.DEBUG:
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logger.debug(message)
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recipient_list = [assignee.email for assignee in ticket.assignees.all()]
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send_mail_async.delay(subject, message, recipient_list, html_message=message)
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def send_ticket_processed_mail_to_applicant(ticket):
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if not ticket.applicant:
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logger.error("Not found applicant: {}({})".format(ticket.title, ticket.id))
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return
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ticket_detail_url = urljoin(settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)))
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subject = _('Ticket has processed - {} ({})').format(ticket.title, ticket.processor_display)
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message = EMAIL_TEMPLATE.format(
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title=_('Your ticket has been processed, processor - {}').format(ticket.processor_display),
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ticket_detail_url=ticket_detail_url,
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ticket_detail_url_description=_('click here to review'),
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body=ticket.body.replace('\n', '<br/>'),
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)
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if settings.DEBUG:
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logger.debug(message)
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recipient_list = [ticket.applicant.email]
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send_mail_async.delay(subject, message, recipient_list, html_message=message)
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