jumpserver/apps/tickets/handler/base.py

125 lines
4.3 KiB
Python

from django.utils.translation import ugettext as _
from common.utils import get_logger
from tickets.utils import (
send_ticket_processed_mail_to_applicant, send_ticket_applied_mail_to_assignees
)
logger = get_logger(__name__)
class BaseHandler(object):
def __init__(self, ticket):
self.ticket = ticket
# on action
def _on_open(self):
self.ticket.applicant_display = str(self.ticket.applicant)
self.ticket.assignees_display = [str(assignee) for assignee in self.ticket.assignees.all()]
meta_display = getattr(self, '_construct_meta_display_of_open', lambda: {})()
self.ticket.meta.update(meta_display)
self.ticket.save()
self._send_applied_mail_to_assignees()
def _on_approve(self):
meta_display = getattr(self, '_construct_meta_display_of_approve', lambda: {})()
self.ticket.meta.update(meta_display)
self.__on_process()
def _on_reject(self):
self.__on_process()
def _on_close(self):
self.__on_process()
def __on_process(self):
self.ticket.processor_display = str(self.ticket.processor)
self.ticket.set_status_closed()
self._send_processed_mail_to_applicant()
self.ticket.save()
def dispatch(self, action):
self._create_comment_on_action()
method = getattr(self, f'_on_{action}', lambda: None)
return method()
# email
def _send_applied_mail_to_assignees(self):
logger.debug('Send applied email to assignees: {}'.format(self.ticket.assignees_display))
send_ticket_applied_mail_to_assignees(self.ticket)
def _send_processed_mail_to_applicant(self):
logger.debug('Send processed mail to applicant: {}'.format(self.ticket.applicant_display))
send_ticket_processed_mail_to_applicant(self.ticket)
# comments
def _create_comment_on_action(self):
user = self.ticket.applicant if self.ticket.action_open else self.ticket.processor
user_display = str(user)
action_display = self.ticket.get_action_display()
data = {
'body': _('{} {} the ticket').format(user_display, action_display),
'user': user,
'user_display': user_display
}
return self.ticket.comments.create(**data)
# body
body_html_format = '''
{}:
<div style="margin-left: 20px;">{}</div>
'''
def get_body(self):
old_body = self.ticket.meta.get('body')
if old_body:
# 之前版本的body
return old_body
basic_body = self._construct_basic_body()
meta_body = self._construct_meta_body()
return basic_body + meta_body
def _construct_basic_body(self):
basic_body = '''{}: {},
{}: {},
{}: {},
{}: {},
{}: {},
{}: {}
'''.format(
_('Ticket title'), self.ticket.title,
_('Ticket type'), self.ticket.get_type_display(),
_('Ticket status'), self.ticket.get_status_display(),
_('Ticket action'), self.ticket.get_action_display(),
_('Ticket applicant'), self.ticket.applicant_display,
_('Ticket assignees'), ', '.join(self.ticket.assignees_display),
)
if self.ticket.status_closed:
basic_body += '''{}: {}'''.format(_('Ticket processor'), self.ticket.processor_display)
body = self.body_html_format.format(_("Ticket basic info"), basic_body)
return body
def _construct_meta_body(self):
body = ''
open_body = self._base_construct_meta_body_of_open()
body += open_body
if self.ticket.action_approve:
approve_body = self._base_construct_meta_body_of_approve()
body += approve_body
return body
def _base_construct_meta_body_of_open(self):
meta_body_of_open = getattr(
self, '_construct_meta_body_of_open', lambda: _('No content')
)()
body = self.body_html_format.format(_('Ticket applied info'), meta_body_of_open)
return body
def _base_construct_meta_body_of_approve(self):
meta_body_of_approve = getattr(
self, '_construct_meta_body_of_approve', lambda: _('No content')
)()
body = self.body_html_format.format(_('Ticket approved info'), meta_body_of_approve)
return body