mirror of https://github.com/jumpserver/jumpserver
123 lines
3.8 KiB
Python
123 lines
3.8 KiB
Python
from django.utils.translation import ugettext as __
|
|
from common.utils import get_logger
|
|
from tickets.utils import send_ticket_processed_mail_to_applicant
|
|
|
|
|
|
logger = get_logger(__name__)
|
|
|
|
|
|
class BaseHandler(object):
|
|
|
|
def __init__(self, ticket):
|
|
self.ticket = ticket
|
|
|
|
# on action
|
|
def _on_open(self):
|
|
self.ticket.applicant_display = str(self.ticket.applicant)
|
|
meta_display = getattr(self, '_construct_meta_display_of_open', lambda: {})()
|
|
self.ticket.meta.update(meta_display)
|
|
self.ticket.save()
|
|
|
|
def _on_approve(self):
|
|
meta_display = getattr(self, '_construct_meta_display_of_approve', lambda: {})()
|
|
self.ticket.meta.update(meta_display)
|
|
self.__on_process()
|
|
|
|
def _on_reject(self):
|
|
self.__on_process()
|
|
|
|
def _on_close(self):
|
|
self.__on_process()
|
|
|
|
def __on_process(self):
|
|
self.ticket.processor_display = str(self.ticket.processor)
|
|
self.ticket.set_status_closed()
|
|
self._send_processed_mail_to_applicant()
|
|
self.ticket.save()
|
|
|
|
def dispatch(self, action):
|
|
self._create_comment_on_action()
|
|
method = getattr(self, f'_on_{action}', lambda: None)
|
|
return method()
|
|
|
|
# email
|
|
def _send_processed_mail_to_applicant(self):
|
|
msg = 'Ticket ({}) has processed, send mail to applicant ({})'.format(
|
|
self.ticket.title, self.ticket.applicant_display
|
|
)
|
|
logger.debug(msg)
|
|
send_ticket_processed_mail_to_applicant(self.ticket)
|
|
|
|
# comments
|
|
def _create_comment_on_action(self):
|
|
user = self.ticket.applicant if self.ticket.action_open else self.ticket.processor
|
|
user_display = str(user)
|
|
action_display = self.ticket.get_action_display()
|
|
data = {
|
|
'body': __('User {} {} the ticket'.format(user_display, action_display)),
|
|
'user': user,
|
|
'user_display': user_display
|
|
}
|
|
return self.ticket.comments.create(**data)
|
|
|
|
# body
|
|
def get_body(self):
|
|
old_body = self.ticket.meta.get('body')
|
|
if old_body:
|
|
# 之前版本的body
|
|
return old_body
|
|
basic_body = self._construct_basic_body()
|
|
meta_body = self._construct_meta_body()
|
|
return basic_body + meta_body
|
|
|
|
def _construct_basic_body(self):
|
|
body = '''
|
|
{}:
|
|
{}: {},
|
|
{}: {},
|
|
{}: {},
|
|
{}: {},
|
|
{}: {},
|
|
{}: {},
|
|
{}: {}
|
|
'''.format(
|
|
__("Ticket basic info"),
|
|
__('Ticket title'), self.ticket.title,
|
|
__('Ticket type'), self.ticket.get_type_display(),
|
|
__('Ticket applicant'), self.ticket.applicant_display,
|
|
__('Ticket assignees'), self.ticket.assignees_display,
|
|
__('Ticket processor'), self.ticket.processor_display,
|
|
__('Ticket action'), self.ticket.get_action_display(),
|
|
__('Ticket status'), self.ticket.get_status_display()
|
|
)
|
|
return body
|
|
|
|
def _construct_meta_body(self):
|
|
body = ''
|
|
open_body = self._base_construct_meta_body_of_open()
|
|
body += open_body
|
|
if self.ticket.action_approve:
|
|
approve_body = self._base_construct_meta_body_of_approve()
|
|
body += approve_body
|
|
return body
|
|
|
|
def _base_construct_meta_body_of_open(self):
|
|
open_body = '''
|
|
{}:
|
|
{}
|
|
'''.format(
|
|
__('Ticket applied info'),
|
|
getattr(self, '_construct_meta_body_of_open', lambda: 'No')()
|
|
)
|
|
return open_body
|
|
|
|
def _base_construct_meta_body_of_approve(self):
|
|
approve_body = '''
|
|
{}:
|
|
{}
|
|
'''.format(
|
|
__('Ticket approved info'),
|
|
getattr(self, '_construct_meta_body_of_approve', lambda: 'No')()
|
|
)
|
|
return approve_body
|