|
|
from django.utils.translation import ugettext as _
|
|
|
from django.template.loader import render_to_string
|
|
|
|
|
|
from common.utils import get_logger
|
|
|
from tickets.utils import (
|
|
|
send_ticket_processed_mail_to_applicant,
|
|
|
send_ticket_applied_mail_to_assignees
|
|
|
)
|
|
|
from tickets.const import TicketState, TicketType
|
|
|
|
|
|
logger = get_logger(__name__)
|
|
|
|
|
|
|
|
|
class BaseHandler:
|
|
|
|
|
|
def __init__(self, ticket):
|
|
|
self.ticket = ticket
|
|
|
|
|
|
def on_change_state(self, state):
|
|
|
self._create_state_change_comment(state)
|
|
|
handler = getattr(self, f'_on_{state}', lambda: None)
|
|
|
return handler()
|
|
|
|
|
|
def _on_pending(self):
|
|
|
self._send_applied_mail_to_assignees()
|
|
|
|
|
|
def on_step_state_change(self, step, state):
|
|
|
self._create_state_change_comment(state)
|
|
|
handler = getattr(self, f'_on_step_{state}', lambda: None)
|
|
|
return handler(step)
|
|
|
|
|
|
def _on_step_approved(self, step):
|
|
|
next_step = step.next()
|
|
|
is_finished = not next_step
|
|
|
if is_finished:
|
|
|
self._send_processed_mail_to_applicant(step)
|
|
|
else:
|
|
|
self._send_processed_mail_to_applicant(step)
|
|
|
self._send_applied_mail_to_assignees(next_step)
|
|
|
return is_finished
|
|
|
|
|
|
def _on_step_rejected(self, step):
|
|
|
self._send_processed_mail_to_applicant(step)
|
|
|
|
|
|
def _on_step_closed(self, step):
|
|
|
self._send_processed_mail_to_applicant()
|
|
|
|
|
|
def _send_applied_mail_to_assignees(self, step=None):
|
|
|
if step:
|
|
|
assignees = [step.assignee for step in step.ticket_assignees.all()]
|
|
|
else:
|
|
|
assignees = self.ticket.current_assignees
|
|
|
assignees_display = ', '.join([str(assignee) for assignee in assignees])
|
|
|
logger.debug('Send applied email to assignees: {}'.format(assignees_display))
|
|
|
send_ticket_applied_mail_to_assignees(self.ticket, assignees)
|
|
|
|
|
|
def _send_processed_mail_to_applicant(self, step=None):
|
|
|
applicant = self.ticket.applicant
|
|
|
processor = step.processor if step else applicant
|
|
|
logger.debug('Send processed mail to applicant: {}'.format(applicant))
|
|
|
send_ticket_processed_mail_to_applicant(self.ticket, processor)
|
|
|
|
|
|
def _diff_prev_approve_context(self, state):
|
|
|
diff_context = {}
|
|
|
if state != TicketState.approved:
|
|
|
return diff_context
|
|
|
|
|
|
if self.ticket.type not in [TicketType.apply_asset, TicketType.apply_application]:
|
|
|
return diff_context
|
|
|
|
|
|
# 企业微信，钉钉审批不做diff
|
|
|
if not hasattr(self.ticket, 'old_rel_snapshot'):
|
|
|
return diff_context
|
|
|
|
|
|
old_rel_snapshot = self.ticket.old_rel_snapshot
|
|
|
current_rel_snapshot = self.ticket.get_local_snapshot()
|
|
|
diff = set(current_rel_snapshot.items()) - set(old_rel_snapshot.items())
|
|
|
if not diff:
|
|
|
return diff_context
|
|
|
|
|
|
content = []
|
|
|
for k, v in sorted(list(diff), reverse=True):
|
|
|
content.append([k, old_rel_snapshot[k], v])
|
|
|
headers = [_('Change field'), _('Before change'), _('After change')]
|
|
|
return {'headers': headers, 'content': content}
|
|
|
|
|
|
def _create_state_change_comment(self, state):
|
|
|
# 打开或关闭工单，备注显示是自己，其他是受理人
|
|
|
if state in [TicketState.reopen, TicketState.pending, TicketState.closed]:
|
|
|
user = self.ticket.applicant
|
|
|
else:
|
|
|
user = self.ticket.processor
|
|
|
|
|
|
user_display = str(user)
|
|
|
state_display = getattr(TicketState, state).label
|
|
|
approve_info = _('{} {} the ticket').format(user_display, state_display)
|
|
|
context = self._diff_prev_approve_context(state)
|
|
|
context.update({'approve_info': approve_info})
|
|
|
data = {
|
|
|
'body': render_to_string('tickets/ticket_approve_diff.html', context),
|
|
|
'user': user,
|
|
|
'user_display': str(user),
|
|
|
'type': 'state',
|
|
|
'state': state
|
|
|
}
|
|
|
return self.ticket.comments.create(**data)
|
