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55 lines
1.7 KiB
55 lines
1.7 KiB
# -*- coding: utf-8 -*-
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#
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from django.conf import settings
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from django.utils.translation import ugettext as _
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from common.utils import get_logger, reverse
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from common.tasks import send_mail_async
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logger = get_logger(__name__)
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def send_new_ticket_mail_to_assignees(ticket, assignees):
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recipient_list = [user.email for user in assignees]
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user = ticket.user
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if not recipient_list:
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logger.error("Ticket not has assignees: {}".format(ticket.id))
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return
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subject = '{}: {}'.format(_("New ticket"), ticket.title)
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detail_url = reverse('tickets:ticket-detail',
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kwargs={'pk': ticket.id}, external=True)
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message = _("""
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<div>
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<p>Your has a new ticket</p>
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<div>
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{body}
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<br/>
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<a href={url}>click here to review</a>
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</div>
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</div>
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""").format(body=ticket.body, user=user, url=detail_url)
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send_mail_async.delay(subject, message, recipient_list, html_message=message)
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def send_ticket_action_mail_to_user(ticket):
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if not ticket.user:
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logger.error("Ticket not has user: {}".format(ticket.id))
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return
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user = ticket.user
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recipient_list = [user.email]
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subject = '{}: {}'.format(_("Ticket has been reply"), ticket.title)
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message = _("""
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<div>
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<p>Your ticket has been replay</p>
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<div>
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<b>Title:</b> {ticket.title}
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<br/>
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<b>Assignee:</b> {ticket.assignee_display}
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<br/>
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<b>Status:</b> {ticket.status_display}
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<br/>
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</div>
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</div>
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""").format(ticket=ticket)
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send_mail_async.delay(subject, message, recipient_list, html_message=message)
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