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import json
from urllib.parse import urljoin
from django.conf import settings
from django.core.cache import cache
from django.forms import model_to_dict
from django.shortcuts import reverse
from django.template.loader import render_to_string
from django.utils.translation import gettext_lazy as _
from common.db.encoder import ModelJSONFieldEncoder
from common.utils import get_logger, random_string
from notifications.notifications import UserMessage
from . import const
from .models import Ticket
logger = get_logger(__file__)
class BaseTicketMessage(UserMessage):
title: ''
ticket: Ticket
content_title: str
@property
def ticket_detail_url(self):
tp = self.ticket.type
return urljoin(
settings.SITE_URL,
const.TICKET_DETAIL_URL.format(
id=str(self.ticket.id),
type=tp
)
)
@property
def content_title(self):
raise NotImplementedError
@property
def subject(self):
raise NotImplementedError
def get_html_msg(self) -> dict:
context = dict(
title=self.content_title,
content=self.content,
ticket_detail_url=self.ticket_detail_url
)
message = render_to_string('tickets/_msg_ticket.html', context)
return {
'subject': self.subject,
'message': message
}
@classmethod
def gen_test_msg(cls):
return None
@property
def content(self):
content = [
{'title': _('Ticket basic info'), 'content': self.basic_items},
{'title': _('Ticket applied info'), 'content': self.spec_items},
]
return content
def _get_fields_items(self, item_names):
fields = self.ticket._meta._forward_fields_map
json_data = json.dumps(model_to_dict(self.ticket), cls=ModelJSONFieldEncoder)
data = json.loads(json_data)
items = []
for name in item_names:
field = fields[name]
item = {'name': name, 'title': field.verbose_name}
value = self.ticket.get_field_display(name, field, data)
if not value:
continue
item['value'] = value
items.append(item)
return items
@property
def basic_items(self):
item_names = ['serial_num', 'title', 'type', 'state', 'applicant', 'comment']
return self._get_fields_items(item_names)
@property
def spec_items(self):
fields = self.ticket._meta.local_fields + self.ticket._meta.local_many_to_many
excludes = ['ticket_ptr', 'flow']
item_names = [field.name for field in fields if field.name not in excludes]
return self._get_fields_items(item_names)
class TicketAppliedToAssigneeMessage(BaseTicketMessage):
def __init__(self, user, ticket):
self.token = random_string(32)
self.ticket = ticket
super().__init__(user)
@property
def content_title(self):
return _('Your has a new ticket, applicant - {}').format(self.ticket.applicant)
@property
def subject(self):
title = _('{}: New Ticket - {} ({})').format(
self.ticket.applicant,
self.ticket.title,
self.ticket.get_type_display()
)
return title
def get_ticket_approval_url(self):
url = reverse('tickets:direct-approve', kwargs={'token': self.token})
return urljoin(settings.SITE_URL, url)
def get_html_msg(self) -> dict:
context = dict(
title=self.content_title,
content=self.content,
ticket_detail_url=self.ticket_detail_url
)
ticket_approval_url = self.get_ticket_approval_url()
context.update({'ticket_approval_url': ticket_approval_url})
message = render_to_string('tickets/_msg_ticket.html', context)
cache.set(self.token, {
'ticket_id': self.ticket.id, 'approver_id': self.user.id,
'content': self.content,
}, 3600)
return {
'subject': self.subject, 'message': message
}
@classmethod
def gen_test_msg(cls):
from .models import Ticket
from users.models import User
ticket = Ticket.objects.first()
user = User.objects.first()
return cls(user, ticket)
class TicketProcessedToApplicantMessage(BaseTicketMessage):
def __init__(self, user, ticket, processor):
self.ticket = ticket
self.processor = processor
super().__init__(user)
@property
def content_title(self):
return _('Your ticket has been processed, processor - {}').format(str(self.processor))
@property
def subject(self):
title = _('Ticket has processed - {} ({})').format(
self.ticket.title, self.ticket.get_type_display()
)
return title
@classmethod
def gen_test_msg(cls):
from .models import Ticket
from users.models import User
ticket = Ticket.objects.first()
user = User.objects.first()
processor = User.objects.last()
return cls(user, ticket, processor)