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133 lines
4.6 KiB
133 lines
4.6 KiB
from django.utils.translation import ugettext as _
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from common.utils import get_logger
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from tickets.utils import (
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send_ticket_processed_mail_to_applicant, send_ticket_applied_mail_to_assignees
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)
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from tickets.const import TicketAction
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logger = get_logger(__name__)
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class BaseHandler(object):
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def __init__(self, ticket):
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self.ticket = ticket
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# on action
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def _on_open(self):
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self.ticket.applicant_display = str(self.ticket.applicant)
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meta_display = getattr(self, '_construct_meta_display_of_open', lambda: {})()
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self.ticket.meta.update(meta_display)
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self.ticket.save()
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self._send_applied_mail_to_assignees()
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def _on_approve(self):
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if self.ticket.approval_step != len(self.ticket.process_map):
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self.ticket.approval_step += 1
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self.ticket.create_related_node()
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is_finished = False
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else:
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self.ticket.set_state_approve()
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self.ticket.set_status_closed()
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is_finished = True
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self._send_applied_mail_to_assignees()
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self.__on_process(self.ticket.processor)
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return is_finished
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def _on_reject(self):
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self.ticket.set_state_reject()
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self.ticket.set_status_closed()
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self.__on_process(self.ticket.processor)
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def _on_close(self):
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self.ticket.set_state_closed()
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self.ticket.set_status_closed()
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self.__on_process(self.ticket.processor)
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def __on_process(self, processor):
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self._send_processed_mail_to_applicant(processor)
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self.ticket.save()
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def dispatch(self, action):
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processor = self.ticket.processor
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current_node = self.ticket.current_node.first()
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self.ticket.process_map[self.ticket.approval_step - 1].update({
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'approval_date': str(current_node.date_updated),
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'state': current_node.state,
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'processor': processor.id if processor else '',
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'processor_display': str(processor) if processor else '',
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})
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self.ticket.save()
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self._create_comment_on_action(action)
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method = getattr(self, f'_on_{action}', lambda: None)
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return method()
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# email
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def _send_applied_mail_to_assignees(self):
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assignees = self.ticket.current_node.first().ticket_assignees.all()
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assignees_display = ', '.join([str(i.assignee) for i in assignees])
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logger.debug('Send applied email to assignees: {}'.format(assignees_display))
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send_ticket_applied_mail_to_assignees(self.ticket)
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def _send_processed_mail_to_applicant(self, processor):
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logger.debug('Send processed mail to applicant: {}'.format(self.ticket.applicant_display))
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send_ticket_processed_mail_to_applicant(self.ticket, processor)
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# comments
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def _create_comment_on_action(self, action):
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user = self.ticket.processor
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# 打开或关闭工单，备注显示是自己，其他是受理人
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if self.ticket.state_open or self.ticket.state_close:
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user = self.ticket.applicant
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user_display = str(user)
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action_display = getattr(TicketAction, action).label
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data = {
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'body': _('{} {} the ticket').format(user_display, action_display),
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'user': user,
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'user_display': user_display
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}
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return self.ticket.comments.create(**data)
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# body
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body_html_format = '''
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{}:
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<div style="margin-left: 20px;">{}</div>
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'''
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def get_body(self):
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old_body = self.ticket.meta.get('body')
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if old_body:
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# 之前版本的body
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return old_body
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basic_body = self._construct_basic_body()
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meta_body = self._construct_meta_body()
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return basic_body + meta_body
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def _construct_basic_body(self):
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basic_body = '''{}: {},
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{}: {},
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{}: {},
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{}: {},
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'''.format(
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_('Ticket title'), self.ticket.title,
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_('Ticket type'), self.ticket.get_type_display(),
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_('Ticket status'), self.ticket.get_status_display(),
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_('Ticket applicant'), self.ticket.applicant_display,
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)
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body = self.body_html_format.format(_("Ticket basic info"), basic_body)
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return body
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def _construct_meta_body(self):
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body = ''
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open_body = self._base_construct_meta_body_of_open()
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body += open_body
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return body
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def _base_construct_meta_body_of_open(self):
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meta_body_of_open = getattr(
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self, '_construct_meta_body_of_open', lambda: _('No content')
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)()
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body = self.body_html_format.format(_('Ticket applied info'), meta_body_of_open)
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return body
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