jumpserver/apps/tickets/utils.py

66 lines
2.3 KiB
Python

# -*- coding: utf-8 -*-
#
from urllib.parse import urljoin
from django.conf import settings
from django.utils.translation import ugettext as _
from common.utils import get_logger
from common.tasks import send_mail_async
from . import const
logger = get_logger(__file__)
EMAIL_TEMPLATE = '''
<div>
<p>
{title}
<a href={ticket_detail_url}>
<strong>{ticket_detail_url_description}</strong>
</a>
</p>
<div>
{body}
</div>
</div>
'''
def send_ticket_applied_mail_to_assignees(ticket):
if not ticket.assignees:
logger.debug("Not found assignees, ticket: {}({}), assignees: {}".format(
ticket, str(ticket.id), ticket.assignees)
)
return
ticket_detail_url = urljoin(settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)))
subject = _('New Ticket - {} ({})').format(ticket.title, ticket.get_type_display())
message = EMAIL_TEMPLATE.format(
title=_('Your has a new ticket, applicant - {}').format(str(ticket.applicant_display)),
ticket_detail_url=ticket_detail_url,
ticket_detail_url_description=_('click here to review'),
body=ticket.body.replace('\n', '<br/>'),
)
if settings.DEBUG:
logger.debug(message)
recipient_list = [assignee.email for assignee in ticket.assignees.all()]
send_mail_async.delay(subject, message, recipient_list, html_message=message)
def send_ticket_processed_mail_to_applicant(ticket):
if not ticket.applicant:
logger.error("Not found applicant: {}({})".format(ticket.title, ticket.id))
return
ticket_detail_url = urljoin(settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)))
subject = _('Ticket has processed - {} ({})').format(ticket.title, ticket.processor_display)
message = EMAIL_TEMPLATE.format(
title=_('Your ticket has been processed, processor - {}').format(ticket.processor_display),
ticket_detail_url=ticket_detail_url,
ticket_detail_url_description=_('click here to review'),
body=ticket.body.replace('\n', '<br/>'),
)
if settings.DEBUG:
logger.debug(message)
recipient_list = [ticket.applicant.email]
send_mail_async.delay(subject, message, recipient_list, html_message=message)