# -*- coding: utf-8 -*- # from django.conf import settings from django.utils.translation import ugettext as _ from common.utils import get_logger, reverse from common.tasks import send_mail_async logger = get_logger(__name__) def send_new_ticket_mail_to_assignees(ticket, assignees): recipient_list = [user.email for user in assignees] user = ticket.user if not recipient_list: logger.error("Ticket not has assignees: {}".format(ticket.id)) return subject = '{}: {}'.format(_("New ticket"), ticket.title) detail_url = reverse('tickets:ticket-detail', kwargs={'pk': ticket.id}, external=True) message = _("""

Your has a new ticket

{body}
click here to review
""").format(body=ticket.body, user=user, url=detail_url) send_mail_async.delay(subject, message, recipient_list, html_message=message) def send_ticket_action_mail_to_user(ticket): if not ticket.user: logger.error("Ticket not has user: {}".format(ticket.id)) return user = ticket.user recipient_list = [user.email] subject = '{}: {}'.format(_("Ticket has been reply"), ticket.title) message = _("""

Your ticket has been replay

Title: {ticket.title}
Assignee: {ticket.assignee_display}
Status: {ticket.status_display}
""").format(ticket=ticket) send_mail_async.delay(subject, message, recipient_list, html_message=message)