# -*- coding: utf-8 -*-
#
from urllib.parse import urljoin
from django.conf import settings
from django.utils.translation import ugettext as _
from common.utils import get_logger
from common.tasks import send_mail_async
from . import const
logger = get_logger(__file__)
EMAIL_TEMPLATE = '''
'''
def send_ticket_applied_mail_to_assignees(ticket):
assignees = ticket.current_node.first().ticket_assignees.all()
if not assignees:
logger.debug("Not found assignees, ticket: {}({}), assignees: {}".format(
ticket, str(ticket.id), assignees)
)
return
ticket_detail_url = urljoin(settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)))
subject = _('New Ticket - {} ({})').format(ticket.title, ticket.get_type_display())
message = EMAIL_TEMPLATE.format(
title=_('Your has a new ticket, applicant - {}').format(str(ticket.applicant_display)),
ticket_detail_url=ticket_detail_url,
ticket_detail_url_description=_('click here to review'),
body=ticket.body.replace('\n', '
'),
)
if settings.DEBUG:
logger.debug(message)
recipient_list = [i.assignee.email for i in assignees]
send_mail_async.delay(subject, message, recipient_list, html_message=message)
def send_ticket_processed_mail_to_applicant(ticket, processor):
if not ticket.applicant:
logger.error("Not found applicant: {}({})".format(ticket.title, ticket.id))
return
processor_display = str(processor)
ticket_detail_url = urljoin(settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)))
subject = _('Ticket has processed - {} ({})').format(ticket.title, processor_display)
message = EMAIL_TEMPLATE.format(
title=_('Your ticket has been processed, processor - {}').format(processor_display),
ticket_detail_url=ticket_detail_url,
ticket_detail_url_description=_('click here to review'),
body=ticket.body.replace('\n', '
'),
)
if settings.DEBUG:
logger.debug(message)
recipient_list = [ticket.applicant.email, ]
send_mail_async.delay(subject, message, recipient_list, html_message=message)