# -*- coding: utf-8 -*- # from urllib.parse import urljoin from django.conf import settings from django.utils.translation import ugettext as _ from common.utils import get_logger from common.tasks import send_mail_async from . import const logger = get_logger(__file__) def send_ticket_applied_mail_to_assignees(ticket): if not ticket.assignees: logger.debug("Not found assignees, ticket: {}({}), assignees: {}".format( ticket, str(ticket.id), ticket.assignees) ) return subject = _('New Ticket: {} ({})'.format(ticket.title, ticket.get_type_display())) ticket_detail_url = urljoin( settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id)) ) message = """

{title} {ticket_detail_url_description}

{body}
""".format( title=_('Your has a new ticket, from applicant - {}').format(str(ticket.applicant)), ticket_detail_url=ticket_detail_url, ticket_detail_url_description=_('click here to review'), body=ticket.body.replace('\n', '
'), ) if settings.DEBUG: logger.debug(message) recipient_list = [assignee.email for assignee in ticket.assignees.all()] send_mail_async.delay(subject, message, recipient_list, html_message=message) def send_ticket_processed_mail_to_applicant(ticket): if not ticket.applicant: logger.error("Not found applicant: {}({})".format(ticket.title, ticket.id)) return subject = _('Ticket has processed: {} ({})').format(ticket.title, ticket.processor_display) message = """

{title}

{body}
""".format( title=_('Your ticket has been ({}) processed').format(ticket.processor_display), body=ticket.body.replace('\n', '
'), ) if settings.DEBUG: logger.debug(message) recipient_list = [ticket.applicant.email] send_mail_async.delay(subject, message, recipient_list, html_message=message)