# -*- coding: utf-8 -*-
#
from urllib.parse import urljoin
from django.conf import settings
from django.utils.translation import ugettext as _
from common.utils import get_logger
from common.tasks import send_mail_async
from . import const
logger = get_logger(__file__)
def send_ticket_applied_mail_to_assignees(ticket):
if not ticket.assignees:
logger.debug("Not found assignees, ticket: {}({}), assignees: {}".format(
ticket, str(ticket.id), ticket.assignees)
)
return
subject = _('New Ticket: {} ({})'.format(ticket.title, ticket.get_type_display()))
ticket_detail_url = urljoin(
settings.SITE_URL, const.TICKET_DETAIL_URL.format(id=str(ticket.id))
)
message = """
""".format(
title=_('Your has a new ticket, from applicant - {}').format(str(ticket.applicant)),
ticket_detail_url=ticket_detail_url,
ticket_detail_url_description=_('click here to review'),
body=ticket.body.replace('\n', '
'),
)
if settings.DEBUG:
logger.debug(message)
recipient_list = [assignee.email for assignee in ticket.assignees.all()]
send_mail_async.delay(subject, message, recipient_list, html_message=message)
def send_ticket_processed_mail_to_applicant(ticket):
if not ticket.applicant:
logger.error("Not found applicant: {}({})".format(ticket.title, ticket.id))
return
subject = _('Ticket has processed: {} ({})').format(ticket.title, ticket.processor_display)
message = """
""".format(
title=_('Your ticket has been ({}) processed').format(ticket.processor_display),
body=ticket.body.replace('\n', '
'),
)
if settings.DEBUG:
logger.debug(message)
recipient_list = [ticket.applicant.email]
send_mail_async.delay(subject, message, recipient_list, html_message=message)