diff --git a/apps/tickets/models/ticket/general.py b/apps/tickets/models/ticket/general.py
index 334e14f13..1696c94eb 100644
--- a/apps/tickets/models/ticket/general.py
+++ b/apps/tickets/models/ticket/general.py
@@ -423,6 +423,9 @@ class Ticket(StatusMixin, JMSBaseModel):
                 new_value = alias if alias else account
                 new_values.append(str(new_value))
             value = ', '.join(new_values)
+        elif name == 'org_id':
+            org = Organization.get_instance(value)
+            value = org.name if org else ''
         elif isinstance(value, list):
             value = ', '.join(value)
         return value
diff --git a/apps/tickets/notifications.py b/apps/tickets/notifications.py
index e217acf80..23e1c4e4b 100644
--- a/apps/tickets/notifications.py
+++ b/apps/tickets/notifications.py
@@ -83,7 +83,7 @@ class BaseTicketMessage(UserMessage):
 
     @property
     def basic_items(self):
-        item_names = ['serial_num', 'title', 'type', 'state', 'applicant', 'comment']
+        item_names = ['serial_num', 'title', 'type', 'state', 'org_id', 'applicant', 'comment']
         return self._get_fields_items(item_names)
 
     @property