diff --git a/apps/jumpserver/conf.py b/apps/jumpserver/conf.py
index 18b998ab2..6f84397ac 100644
--- a/apps/jumpserver/conf.py
+++ b/apps/jumpserver/conf.py
@@ -389,6 +389,8 @@ class Config(dict):
         'FTP_LOG_KEEP_DAYS': 200,
         'CLOUD_SYNC_TASK_EXECUTION_KEEP_DAYS': 30,
 
+        'TICKETS_ENABLED': True,
+
         # 废弃的
         'DEFAULT_ORG_SHOW_ALL_USERS': True,
         'ORG_CHANGE_TO_URL': '',
diff --git a/apps/jumpserver/settings/custom.py b/apps/jumpserver/settings/custom.py
index c4dfdcc24..b2768f2d8 100644
--- a/apps/jumpserver/settings/custom.py
+++ b/apps/jumpserver/settings/custom.py
@@ -119,6 +119,7 @@ CHANGE_AUTH_PLAN_SECURE_MODE_ENABLED = CONFIG.CHANGE_AUTH_PLAN_SECURE_MODE_ENABL
 
 DATETIME_DISPLAY_FORMAT = '%Y-%m-%d %H:%M:%S'
 
+TICKETS_ENABLED = CONFIG.TICKETS_ENABLED
 REFERER_CHECK_ENABLED = CONFIG.REFERER_CHECK_ENABLED
 
 CONNECTION_TOKEN_ENABLED = CONFIG.CONNECTION_TOKEN_ENABLED
diff --git a/apps/locale/ja/LC_MESSAGES/django.mo b/apps/locale/ja/LC_MESSAGES/django.mo
index c78d49bb5..b6af2bdf7 100644
--- a/apps/locale/ja/LC_MESSAGES/django.mo
+++ b/apps/locale/ja/LC_MESSAGES/django.mo
@@ -1,3 +1,3 @@
 version https://git-lfs.github.com/spec/v1
-oid sha256:01a52223f421d736b00a600f623d28ac4a43e97a30f5e9cbebc3e6d18ed4527e
-size 127324
+oid sha256:843b6dffe6af09073053e21f65be4c8264e6dee05509b375c8191dde8c9079b6
+size 127386
diff --git a/apps/locale/ja/LC_MESSAGES/django.po b/apps/locale/ja/LC_MESSAGES/django.po
index 287e88567..6b97b95d0 100644
--- a/apps/locale/ja/LC_MESSAGES/django.po
+++ b/apps/locale/ja/LC_MESSAGES/django.po
@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: PACKAGE VERSION\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2022-05-16 17:43+0800\n"
+"POT-Creation-Date: 2022-05-17 18:02+0800\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -758,10 +758,12 @@ msgstr "接続性"
 msgid "Date verified"
 msgstr "確認済みの日付"
 
-#: assets/models/base.py:177 audits/signal_handlers.py:48
+#: assets/models/base.py:177 assets/serializers/base.py:14
+#: assets/serializers/base.py:36 audits/signal_handlers.py:48
 #: authentication/forms.py:32
 #: authentication/templates/authentication/login.html:182
-#: settings/serializers/auth/ldap.py:46 users/forms/profile.py:22
+#: settings/serializers/auth/ldap.py:25 settings/serializers/auth/ldap.py:46
+#: users/forms/profile.py:22 users/serializers/user.py:92
 #: users/templates/users/_msg_user_created.html:13
 #: users/templates/users/user_password_verify.html:18
 #: xpack/plugins/change_auth_plan/models/base.py:42
@@ -771,7 +773,8 @@ msgstr "確認済みの日付"
 msgid "Password"
 msgstr "パスワード"
 
-#: assets/models/base.py:178 xpack/plugins/change_auth_plan/models/asset.py:53
+#: assets/models/base.py:178 assets/serializers/base.py:39
+#: xpack/plugins/change_auth_plan/models/asset.py:53
 #: xpack/plugins/change_auth_plan/models/asset.py:130
 #: xpack/plugins/change_auth_plan/models/asset.py:206
 msgid "SSH private key"
@@ -1120,11 +1123,15 @@ msgstr "定期的なパフォーマンス"
 msgid "Currently only mail sending is supported"
 msgstr "現在、メール送信のみがサポートされています"
 
-#: assets/serializers/base.py:39
+#: assets/serializers/base.py:15 users/models/user.py:689
+msgid "Private key"
+msgstr "ssh秘密鍵"
+
+#: assets/serializers/base.py:43
 msgid "Key password"
 msgstr "キーパスワード"
 
-#: assets/serializers/base.py:52
+#: assets/serializers/base.py:56
 msgid "private key invalid or passphrase error"
 msgstr "秘密鍵が無効またはpassphraseエラー"
 
@@ -2102,7 +2109,7 @@ msgstr "バインディングリマインダー"
 #: perms/serializers/application/permission.py:20
 #: perms/serializers/application/permission.py:41
 #: perms/serializers/asset/permission.py:19
-#: perms/serializers/asset/permission.py:45 users/serializers/user.py:143
+#: perms/serializers/asset/permission.py:45 users/serializers/user.py:145
 msgid "Is valid"
 msgstr "有効です"
 
@@ -3063,7 +3070,7 @@ msgstr "Organization {} のアプリケーション権限"
 #: perms/serializers/application/permission.py:40
 #: perms/serializers/asset/permission.py:20
 #: perms/serializers/asset/permission.py:44 users/serializers/user.py:87
-#: users/serializers/user.py:145
+#: users/serializers/user.py:147
 msgid "Is expired"
 msgstr "期限切れです"
 
@@ -3773,6 +3780,10 @@ msgstr "アナウンスの有効化"
 msgid "Announcement"
 msgstr "発表"
 
+#: settings/serializers/basic.py:46
+msgid "Enable tickets"
+msgstr "チケットを有効にする"
+
 #: settings/serializers/cleaning.py:10
 msgid "Login log keep days"
 msgstr "ログインログは日数を保持します"
@@ -5640,7 +5651,7 @@ msgstr "強制有効"
 msgid "Local"
 msgstr "ローカル"
 
-#: users/models/user.py:673 users/serializers/user.py:144
+#: users/models/user.py:673 users/serializers/user.py:146
 msgid "Is service account"
 msgstr "サービスアカウントです"
 
@@ -5652,10 +5663,6 @@ msgstr "アバター"
 msgid "Wechat"
 msgstr "微信"
 
-#: users/models/user.py:689
-msgid "Private key"
-msgstr "ssh秘密鍵"
-
 #: users/models/user.py:711
 msgid "Source"
 msgstr "ソース"
@@ -5739,7 +5746,7 @@ msgstr "新しいパスワードを最後の {} 個のパスワードにする
 msgid "The newly set password is inconsistent"
 msgstr "新しく設定されたパスワードが一致しない"
 
-#: users/serializers/profile.py:147 users/serializers/user.py:142
+#: users/serializers/profile.py:147 users/serializers/user.py:144
 msgid "Is first login"
 msgstr "最初のログインです"
 
@@ -5777,63 +5784,63 @@ msgstr "ログインブロック"
 msgid "Can public key authentication"
 msgstr "公開鍵認証が可能"
 
-#: users/serializers/user.py:146
+#: users/serializers/user.py:148
 msgid "Avatar url"
 msgstr "アバターURL"
 
-#: users/serializers/user.py:148
+#: users/serializers/user.py:150
 msgid "Groups name"
 msgstr "グループ名"
 
-#: users/serializers/user.py:149
+#: users/serializers/user.py:151
 msgid "Source name"
 msgstr "ソース名"
 
-#: users/serializers/user.py:150
+#: users/serializers/user.py:152
 msgid "Organization role name"
 msgstr "組織の役割名"
 
-#: users/serializers/user.py:151
+#: users/serializers/user.py:153
 msgid "Super role name"
 msgstr "スーパーロール名"
 
-#: users/serializers/user.py:152
+#: users/serializers/user.py:154
 msgid "Total role name"
 msgstr "合計ロール名"
 
-#: users/serializers/user.py:154
+#: users/serializers/user.py:156
 msgid "Is wecom bound"
 msgstr "企業の微信をバインドしているかどうか"
 
-#: users/serializers/user.py:155
+#: users/serializers/user.py:157
 msgid "Is dingtalk bound"
 msgstr "ピンをバインドしているかどうか"
 
-#: users/serializers/user.py:156
+#: users/serializers/user.py:158
 msgid "Is feishu bound"
 msgstr "飛本を縛ったかどうか"
 
-#: users/serializers/user.py:157
+#: users/serializers/user.py:159
 msgid "Is OTP bound"
 msgstr "仮想MFAがバインドされているか"
 
-#: users/serializers/user.py:159
+#: users/serializers/user.py:161
 msgid "System role name"
 msgstr "システムロール名"
 
-#: users/serializers/user.py:199
+#: users/serializers/user.py:201
 msgid "User cannot self-update fields: {}"
 msgstr "ユーザーは自分のフィールドを更新できません: {}"
 
-#: users/serializers/user.py:256
+#: users/serializers/user.py:258
 msgid "Select users"
 msgstr "ユーザーの選択"
 
-#: users/serializers/user.py:257
+#: users/serializers/user.py:259
 msgid "For security, only list several users"
 msgstr "セキュリティのために、複数のユーザーのみをリストします"
 
-#: users/serializers/user.py:292
+#: users/serializers/user.py:294
 msgid "name not unique"
 msgstr "名前が一意ではない"
 
diff --git a/apps/locale/zh/LC_MESSAGES/django.mo b/apps/locale/zh/LC_MESSAGES/django.mo
index 3a91677a1..88b5034ea 100644
--- a/apps/locale/zh/LC_MESSAGES/django.mo
+++ b/apps/locale/zh/LC_MESSAGES/django.mo
@@ -1,3 +1,3 @@
 version https://git-lfs.github.com/spec/v1
-oid sha256:e4a00b4e1a3bc944c968987fd3c65798fb39fa552e91457693ec8fcb597820f0
-size 105225
+oid sha256:a78975a5a6669bfcc0f99bc4d47811be82a0620e873e51e4a17d06548e3b1e7f
+size 105269
diff --git a/apps/locale/zh/LC_MESSAGES/django.po b/apps/locale/zh/LC_MESSAGES/django.po
index feda0fbe7..20a071d1c 100644
--- a/apps/locale/zh/LC_MESSAGES/django.po
+++ b/apps/locale/zh/LC_MESSAGES/django.po
@@ -7,7 +7,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: JumpServer 0.3.3\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2022-05-16 17:43+0800\n"
+"POT-Creation-Date: 2022-05-17 18:02+0800\n"
 "PO-Revision-Date: 2021-05-20 10:54+0800\n"
 "Last-Translator: ibuler <ibuler@qq.com>\n"
 "Language-Team: JumpServer team<ibuler@qq.com>\n"
@@ -753,10 +753,12 @@ msgstr "可连接性"
 msgid "Date verified"
 msgstr "校验日期"
 
-#: assets/models/base.py:177 audits/signal_handlers.py:48
+#: assets/models/base.py:177 assets/serializers/base.py:14
+#: assets/serializers/base.py:36 audits/signal_handlers.py:48
 #: authentication/forms.py:32
 #: authentication/templates/authentication/login.html:182
-#: settings/serializers/auth/ldap.py:46 users/forms/profile.py:22
+#: settings/serializers/auth/ldap.py:25 settings/serializers/auth/ldap.py:46
+#: users/forms/profile.py:22 users/serializers/user.py:92
 #: users/templates/users/_msg_user_created.html:13
 #: users/templates/users/user_password_verify.html:18
 #: xpack/plugins/change_auth_plan/models/base.py:42
@@ -766,7 +768,8 @@ msgstr "校验日期"
 msgid "Password"
 msgstr "密码"
 
-#: assets/models/base.py:178 xpack/plugins/change_auth_plan/models/asset.py:53
+#: assets/models/base.py:178 assets/serializers/base.py:39
+#: xpack/plugins/change_auth_plan/models/asset.py:53
 #: xpack/plugins/change_auth_plan/models/asset.py:130
 #: xpack/plugins/change_auth_plan/models/asset.py:206
 msgid "SSH private key"
@@ -1112,11 +1115,15 @@ msgstr "定时执行"
 msgid "Currently only mail sending is supported"
 msgstr "当前只支持邮件发送"
 
-#: assets/serializers/base.py:39
+#: assets/serializers/base.py:15 users/models/user.py:689
+msgid "Private key"
+msgstr "ssh私钥"
+
+#: assets/serializers/base.py:43
 msgid "Key password"
 msgstr "密钥密码"
 
-#: assets/serializers/base.py:52
+#: assets/serializers/base.py:56
 msgid "private key invalid or passphrase error"
 msgstr "密钥不合法或密钥密码错误"
 
@@ -2081,7 +2088,7 @@ msgstr "绑定提醒"
 #: perms/serializers/application/permission.py:20
 #: perms/serializers/application/permission.py:41
 #: perms/serializers/asset/permission.py:19
-#: perms/serializers/asset/permission.py:45 users/serializers/user.py:143
+#: perms/serializers/asset/permission.py:45 users/serializers/user.py:145
 msgid "Is valid"
 msgstr "账号是否有效"
 
@@ -3027,7 +3034,7 @@ msgstr "组织 ({}) 的应用授权"
 #: perms/serializers/application/permission.py:40
 #: perms/serializers/asset/permission.py:20
 #: perms/serializers/asset/permission.py:44 users/serializers/user.py:87
-#: users/serializers/user.py:145
+#: users/serializers/user.py:147
 msgid "Is expired"
 msgstr "已过期"
 
@@ -3733,6 +3740,10 @@ msgstr "启用公告"
 msgid "Announcement"
 msgstr "公告"
 
+#: settings/serializers/basic.py:46
+msgid "Enable tickets"
+msgstr "启用工单"
+
 #: settings/serializers/cleaning.py:10
 msgid "Login log keep days"
 msgstr "登录日志"
@@ -5562,7 +5573,7 @@ msgstr "强制启用"
 msgid "Local"
 msgstr "数据库"
 
-#: users/models/user.py:673 users/serializers/user.py:144
+#: users/models/user.py:673 users/serializers/user.py:146
 msgid "Is service account"
 msgstr "服务账号"
 
@@ -5574,10 +5585,6 @@ msgstr "头像"
 msgid "Wechat"
 msgstr "微信"
 
-#: users/models/user.py:689
-msgid "Private key"
-msgstr "ssh私钥"
-
 #: users/models/user.py:711
 msgid "Source"
 msgstr "来源"
@@ -5661,7 +5668,7 @@ msgstr "新密码不能是最近 {} 次的密码"
 msgid "The newly set password is inconsistent"
 msgstr "两次密码不一致"
 
-#: users/serializers/profile.py:147 users/serializers/user.py:142
+#: users/serializers/profile.py:147 users/serializers/user.py:144
 msgid "Is first login"
 msgstr "首次登录"
 
@@ -5699,63 +5706,63 @@ msgstr "登录被阻塞"
 msgid "Can public key authentication"
 msgstr "能否公钥认证"
 
-#: users/serializers/user.py:146
+#: users/serializers/user.py:148
 msgid "Avatar url"
 msgstr "头像路径"
 
-#: users/serializers/user.py:148
+#: users/serializers/user.py:150
 msgid "Groups name"
 msgstr "用户组名"
 
-#: users/serializers/user.py:149
+#: users/serializers/user.py:151
 msgid "Source name"
 msgstr "用户来源名"
 
-#: users/serializers/user.py:150
+#: users/serializers/user.py:152
 msgid "Organization role name"
 msgstr "组织角色名称"
 
-#: users/serializers/user.py:151
+#: users/serializers/user.py:153
 msgid "Super role name"
 msgstr "超级角色名称"
 
-#: users/serializers/user.py:152
+#: users/serializers/user.py:154
 msgid "Total role name"
 msgstr "汇总角色名称"
 
-#: users/serializers/user.py:154
+#: users/serializers/user.py:156
 msgid "Is wecom bound"
 msgstr "是否绑定了企业微信"
 
-#: users/serializers/user.py:155
+#: users/serializers/user.py:157
 msgid "Is dingtalk bound"
 msgstr "是否绑定了钉钉"
 
-#: users/serializers/user.py:156
+#: users/serializers/user.py:158
 msgid "Is feishu bound"
 msgstr "是否绑定了飞书"
 
-#: users/serializers/user.py:157
+#: users/serializers/user.py:159
 msgid "Is OTP bound"
 msgstr "是否绑定了虚拟 MFA"
 
-#: users/serializers/user.py:159
+#: users/serializers/user.py:161
 msgid "System role name"
 msgstr "系统角色名称"
 
-#: users/serializers/user.py:199
+#: users/serializers/user.py:201
 msgid "User cannot self-update fields: {}"
 msgstr "用户不能更新自己的字段: {}"
 
-#: users/serializers/user.py:256
+#: users/serializers/user.py:258
 msgid "Select users"
 msgstr "选择用户"
 
-#: users/serializers/user.py:257
+#: users/serializers/user.py:259
 msgid "For security, only list several users"
 msgstr "为了安全，仅列出几个用户"
 
-#: users/serializers/user.py:292
+#: users/serializers/user.py:294
 msgid "name not unique"
 msgstr "名称重复"
 
diff --git a/apps/settings/serializers/basic.py b/apps/settings/serializers/basic.py
index e0672f0df..3208ad1be 100644
--- a/apps/settings/serializers/basic.py
+++ b/apps/settings/serializers/basic.py
@@ -43,6 +43,7 @@ class BasicSettingSerializer(serializers.Serializer):
     )
     ANNOUNCEMENT_ENABLED = serializers.BooleanField(label=_('Enable announcement'), default=True)
     ANNOUNCEMENT = AnnouncementSerializer(label=_("Announcement"))
+    TICKETS_ENABLED = serializers.BooleanField(required=False, default=True, label=_("Enable tickets"))
 
     @staticmethod
     def validate_SITE_URL(s):
diff --git a/apps/settings/serializers/public.py b/apps/settings/serializers/public.py
index afc4fbec2..fed540bc0 100644
--- a/apps/settings/serializers/public.py
+++ b/apps/settings/serializers/public.py
@@ -40,4 +40,6 @@ class PrivateSettingSerializer(PublicSettingSerializer):
     TERMINAL_KOKO_SSH_ENABLED = serializers.BooleanField()
 
     ANNOUNCEMENT_ENABLED = serializers.BooleanField()
-    ANNOUNCEMENT = serializers.DictField()
+    ANNOUNCEMENT = serializers.CharField()
+    
+    TICKETS_ENABLED = serializers.BooleanField()