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jumpserver/apps/tickets/handlers/base.py

79 lines
2.7 KiB

from django.utils.translation import ugettext as _
from common.utils import get_logger
from tickets.utils import (
send_ticket_processed_mail_to_applicant,
send_ticket_applied_mail_to_assignees
)
from tickets.const import TicketState, TicketStatus
logger = get_logger(__name__)
class BaseHandler:
def __init__(self, ticket):
self.ticket = ticket
def on_change_state(self, state):
self._create_state_change_comment(state)
handler = getattr(self, f'_on_{state}', lambda: None)
return handler()
def _on_pending(self):
self._send_applied_mail_to_assignees()
def on_step_state_change(self, step, state):
self._create_state_change_comment(state)
handler = getattr(self, f'_on_step_{state}', lambda: None)
return handler(step)
def _on_step_approved(self, step):
next_step = step.next()
is_finished = not next_step
if is_finished:
self._send_processed_mail_to_applicant(step)
else:
self._send_processed_mail_to_applicant(step)
self._send_applied_mail_to_assignees(next_step)
return is_finished
def _on_step_rejected(self, step):
self._send_processed_mail_to_applicant(step)
def _on_step_closed(self, step):
self._send_processed_mail_to_applicant()
def _send_applied_mail_to_assignees(self, step=None):
if step:
assignees = [step.assignee for step in step.ticket_assignees.all()]
else:
assignees = self.ticket.current_assignees
assignees_display = ', '.join([str(assignee) for assignee in assignees])
logger.debug('Send applied email to assignees: {}'.format(assignees_display))
send_ticket_applied_mail_to_assignees(self.ticket, assignees)
def _send_processed_mail_to_applicant(self, step=None):
applicant = self.ticket.applicant
processor = step.processor if step else applicant
logger.debug('Send processed mail to applicant: {}'.format(applicant))
send_ticket_processed_mail_to_applicant(self.ticket, processor)
def _create_state_change_comment(self, state):
# 打开或关闭工单,备注显示是自己,其他是受理人
if state in [TicketState.reopen, TicketState.pending, TicketState.closed]:
user = self.ticket.applicant
else:
user = self.ticket.processor
user_display = str(user)
state_display = getattr(TicketState, state).label
data = {
'body': _('{} {} the ticket').format(user_display, state_display),
'user': user,
'user_display': str(user),
'type': 'state',
'state': state
}
return self.ticket.comments.create(**data)